UAE Shipping Policy

At Marushika, we take pride in curating an unparalleled luxury shopping experience, ensuring seamless delivery and exceptional service at every step.

1. Local UAE Shipping

Complimentary Shipping: We offer free shipping across the UAE on orders above AED 5,000.
For orders below AED 5,000, the delivery fee will be automatically applied upon checkout, depending on the delivery location.

Delivery Timeframe: Orders are dispatched with the utmost care and delivered within 2-3 business days.

Secure & Trusted Logistics: We partner exclusively with reliable couriers to guarantee safe handling and timely deliveries.

Customer Support: Please contact us via WhatsApp at +971 527452161 for special delivery requests or inquiries.

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2. Care Instructions

Each design is crafted from luxurious raw materials and requires special care.
We recommend dry cleaning only to maintain the integrity and longevity of your garment.

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3. Alteration Policy

Exclusive alteration services are available for garments purchased directly from the Marushika Showroom.

The timeframe for alterations depends on the intricacy of the modifications required. To discuss alteration requests and timelines, please contact our customer care team.

As part of our commitment to excellence, we do not encourage repair services for previously sold garments.

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4. Return Policy

Due to the exclusive nature of our collections, all sales are final, and we do not accept returns or exchanges.

Please ensure you select the correct size and review the product details and sizing carefully before purchasing.

Our customer care team is available to assist you with guidance on size, fit, or product specifications before your purchase.

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5. Refund Policy

Refunds are not applicable, as all purchases are final.

In the rare instance of receiving a damaged or defective item, please contact us within 24 hours of delivery, providing photographs and a detailed description of the issue.

Upon review, a replacement or store credit may be offered at our discretion.

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6. Contact Information

For further assistance, please reach out to our dedicated client service team:

Email: support@marushikaofficial.com
WhatsApp: +971 527452161
Service Hours: Monday – Friday | 9:00 AM – 7:00 PM GST

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At Marushika, luxury is an experience—crafted with precision and delivered with excellence.