Shipping Policy

At Marushika, we take pride in curating an unparalleled luxury shopping experience, ensuring seamless delivery and exceptional service at every step.

1. Local United Arab Emirates ("U.A.E.") Shipping

Complimentary Shipping: We offer free shipping across the U.A.E on orders above AED 500.
For orders below AED 500, a shipping fee of AED 50 is applicable.

Delivery Timeframe: Orders placed before 9 PM GST will be processed on the same day and will usually be delivered the following business day in the U.A.E. Whilst we try to fulfil orders as quickly as possible, any orders placed after 9 PM GST will be processed the next day and delivered within two business days in the U.A.E.
Any orders placed over on a public holiday in the U.A.E. will be processed on the next business day in the U.A.E.

Secure and Trusted Logistics: All U.A.E. deliveries are handled in-house by our own team, guaranteeing safe handling and timely delivery.

If you have any special delivery requests or need further assistance with any delivery matters, please contact our Client Service team via WhatsApp at +971 527452161.

2. International Shipping

All Marushika orders are shipped internationally from Dubai to your provided shipping address.

Secure and Trusted Logistics: We only use reliable and trusted third parties for delivery and who we have built relationships with. These include FedEx.

Shipping charges vary by region and are calculated upon checkout.

If you have any special delivery requests or need further assistance with any delivery matters, please contact our Client Service team via WhatsApp at +971 527452161.

3. Delays

While we strive to provide accurate shipping times, international shipments are subject to transit times and processes beyond our control. Potential causes for delay include but are not limited to:
i. Customs processing, inspections, and holds (which vary by destination country).
ii. International transit disruptions and border congestion.
iii. Severe weather events or local postal service interruptions.

If your international order has not arrived within 10-14 business days of the expected delivery date, please contact our Client Service team via WhatsApp on +971 527452161 so we can initiate a trace with the carrier.

4. Duties & Taxes

Due to the nature of international orders, customers may be required to pay additional import duties and taxes, which are levied once a shipment reaches the destination country.

As these charges vary by country and shipment, we are unable to calculate them in advance. Duties and customs charges are to be paid in full by the customer, and will be communicated by our delivery partner upon the shipment's arrival in the destination country. Once the customer agrees to pay the applicable duties, the order will be delivered to the shipping address by our delivery partner.

In the event that the customer refuses to pay the duties upon arrival, Marushika (Marushika Fashion LLC) will not be able to complete delivery of the order, and no refund will be provided in such cases.

5. Care Instructions

Each design is crafted from luxurious raw materials and requires special care.
We recommend dry cleaning only to maintain the integrity and longevity of your garment.

6. Alteration Policy

Exclusive alteration services are available for garments purchased directly from the Marushika showroom in the U.A.E.

Within the U.A.E.: The timeframe for alterations depends on the intricacy of the modifications required and will vary with each garment. To discuss alteration requests and timelines, please contact our team at +971 527452161.

International orders: Alterations are not provided as standard on an international order.

As part of our commitment to excellence, we do not encourage alteration services for previously sold garments.

7. Returns Policy

Other than as may be required under applicable laws, rules and regulations due to the exclusive nature of our collections, all sales are final, and we do not accept returns or exchanges. Please ensure you select the correct size and review the product details and sizing carefully before purchasing.

For international orders, we strongly recommend that you work with our Client Service team prior to placing any orders. Our Client Service team is available at +971 527452161 to assist you with guidance on size, fit, or product specifications before your purchase.

8. Refund Policy

Other than as may be required under applicable laws, rules and regulations, refunds are not provided as all purchases are final.

In the rare instance of receiving a damaged or defective item, please contact us within 24 hours of delivery, providing photographs and a detailed description of the issue.

Upon notification of any damaged or defective items, a review will be carried out and either a refund, replacement or store credit may be offered, at Marushika's sole discretion, and in compliance with applicable laws, rules and regulations.

9. Contact Information

For further assistance, please reach out to our dedicated Client Service team:

Email: gallery@marushikaofficial.com
WhatsApp: +971 527452161
Service Hours: All Days | 10:00 AM – 10:00 PM GST

At Marushika, luxury is an experience crafted with precision and delivered with excellence.